Refund policy

At Not Your Lab, we want you to absolutely love your gear—because let's be honest, you've got enough to deal with on the trail.We offer refunds for:

 

Items that were sent incorrectly

 

Damaged or defective products

 

Refund requests must be made within 30 days of the purchase date.

 

To request a refund, please contact us at Support@NotYourLab.com with your order number and a brief description of the issue. We promise to respond faster than your dog responds to "leave it."

 

This Refund Policy may be updated at any time without prior notice. For the most current version, please reach out to Support@NotYourLab.com.

 

Pro tip: For best long-term results (and to keep your gear as trail-ready as your dog), please refer to our washing and care instructions. Your shirt can handle a lot—but maybe not as much as your working breed.